Delivery & Returns Policy

Postage & Packing

This is based on the value of the order. Allow 5 working days for despatch (Longer for very busy times!)

Mainland UK

  • Order up to £25: £3.95
  • Order £25.01 -£40: £4.95
  • Order £40.01 – £60: £5.95
  • Order £60.01 – £100: £8.95
  • Order £100.01 -£150: £10.45
  • Orders over £195  free

Rest of world

Europe

  • Order up to £25: £5.95
  • Order £25.01- £50: £8.95
  • Order £50.01-£75: £11.95
  • Order £75.01-£100: £13.95

World

  • Order up to £25: 7.95
  • Order £25.01-£50: £12.95
  • Order £50.01-£75: £17.95
  • Order £75.01-£100: £22.95

Australasia

  • Order up to £25:£8.95
  • Order £25.01-£50:£13.95
  • Order £50.01-£75: £18.95
  • Order £75 -£100 £24.95

For any overseas orders over £100 contact us for postage charges.

Returns

All costs related to postage for returns  will be borne by the buyer unless the goods supplied are faulty. In such cases the supplier will be responsible.

When returning goods, the buyer must inform the supplier prior to dispatching goods. We reserve the right to charge a restocking fee on any items returned.

Please note we DO NOT accept returns on fabrics cut to order & strongly recommend ordering samples prior to purchase of cut lengths.

Only when goods are returned can we initiate  a refund or replacement.

Courses

A booking is made when we receive your booking form & in return, you have received a confirmation letter. This will be on a first come first served basis. All workshops must be paid for in full.

By you: Refunds for cancellations will be issued on the following basis

      • Notice of 14-28 days prior to course 75% of course fee refunded
      • Notice of 8-13 days prior to course 50% of course fee refunded
      • Notice of 7 days or less    NIL
      • No transfers with 7 days or less notice.

By us: If we have to make unavoidable alterations to our programme you will be informed immediately  when an alternate date can be arranged or a full refund will be given.

Provisional bookings will only be taken along with a non refundable deposit of £25 per day.